Terms and Conditions
These Terms and Conditions govern your use of Crusado and form a binding agreement between you and us. By creating an account, you confirm that you accept these terms in full, along with any policies referenced within them. We operate under Curaçao license 8048/JAZ, and our services are provided subject to the rules set out below. If you disagree with any part of these terms, we ask that you refrain from using our platform.
We may update these terms from time to time to reflect changes in our services, legal requirements, or industry practice. When we do, we'll post the revised version on our site with an updated effective date. Continued use of your account after changes take effect means you accept the revised terms. It remains your responsibility to review this page periodically.
1. General information and legal agreement
Using our platform means you're entering into a legal agreement with us, not simply browsing a website. This document, together with our Privacy Policy and Responsible Gambling page, makes up the full set of rules that apply to your account. We ask that you read them properly rather than skimming past them.
Our services are intended for entertainment purposes and are offered strictly to individuals who meet our eligibility requirements. Nothing in these terms should be read as a guarantee of winnings, uninterrupted access, or error-free software. Technical issues, maintenance windows, and connectivity problems can occur, and we work to resolve them as quickly as reasonably possible. Where local law imposes additional obligations on us, those requirements take precedence over conflicting provisions here.
2. Account opening and eligibility
You must be at least 18 years old to register an account with us. One account per person is permitted, and it must be registered using accurate, truthful personal information.
We reserve the right to decline an application, suspend an account, or request further information where eligibility is unclear. This includes situations involving residents of restricted territories, individuals on self-exclusion registers, or applicants who provide inconsistent details during registration. Accounts created using false information, false identity documents, or on behalf of another person will be closed, and any funds may be withheld pending investigation.
You're responsible for ensuring that gambling is legal in your jurisdiction before you register. We don't accept liability for players who access our services from locations where online gambling is restricted.
3. KYC and identity verification
We carry out identity verification checks on all players, in line with licensing and anti-fraud obligations. This isn't optional, and it applies regardless of deposit size or account activity level.
Verification typically requires the following documents:
- A government-issued photo identification document
- Proof of address dated within the last three months
- Proof of payment method ownership, where relevant
- Additional documentation if source of funds checks are triggered
Withdrawals may be paused until verification is complete, and we may request further documents at any stage of your account's lifetime, not just at registration. Delays in providing requested documents can result in extended processing times for payment requests.
4. Account security and password confidentiality
You're required to keep your login credentials private and secure at all times. Sharing your password, even with family members, puts your account and funds at risk.
We recommend using a strong, unique password and enabling any additional security features we make available. Any activity carried out using your login details is treated as having been authorised by you, including deposits, withdrawals, and gameplay. If you suspect unauthorised access to your account, you must contact our support team immediately so we can investigate and take appropriate action.
5. Deposits and account funding
Deposits must be made using payment methods registered in your own name. We don't accept third-party deposits under any circumstances.
Minimum and maximum deposit limits apply and are displayed within the cashier section of your account. Funds should originate from legitimate sources, and we reserve the right to query the origin of deposited funds as part of our financial crime controls. Transactions may occasionally be delayed or declined by your payment provider rather than by us, and we're not responsible for fees charged by banks or card issuers.
Currency is processed in pounds sterling (£) for United Kingdom players, and conversion fees may apply where a different currency is used at source.
6. Withdrawal procedures and verification
Withdrawal requests are processed once your identity has been fully verified and account activity reviewed. This protects both you and us from fraudulent payment attempts.
Processing times vary depending on the payment method selected, and we aim to action requests within a reasonable period once approved. Withdrawals are paid back to the original deposit method wherever possible, in line with standard anti-money laundering practice. We may request additional verification before releasing larger withdrawal amounts, and pending requests can be cancelled by the player before processing begins, though not afterwards.
7. Bonus rules and wagering requirements
Bonuses offered through our platform come with specific wagering requirements, game contribution rates, and expiry periods. These terms are set out individually for each promotion and form part of this agreement once a bonus is accepted.
Wagering requirements must be completed within the stated timeframe, using eligible games, before bonus funds or related winnings become withdrawable. Attempting to bypass these conditions through multiple accounts, coordinated play, or minimal-risk betting strategies counts as bonus abuse. Where this occurs, we reserve the right to void winnings, remove bonus funds, and restrict future promotional eligibility.
Bonus terms are not negotiable once accepted, though we may apply discretion in isolated cases involving genuine technical error.
8. Inactive and dormant accounts
An account is considered inactive after a defined period without login or gameplay activity, as stated in our general policies. Dormant account fees may apply once this threshold is reached, and will be clearly communicated beforehand.
We'll attempt to notify you before any dormancy fee is deducted, using the contact details held on file. If your account remains dormant for an extended period after notification, remaining funds may continue to be subject to applicable fees until the balance is exhausted or the account is reactivated.
9. Game fairness and RNG systems
All games available through our platform use certified Random Number Generator technology to determine outcomes. Results are independent, meaning no outcome can be predicted or influenced by either party.
Game software is supplied by licensed third-party providers, and return-to-player percentages are published where available for individual titles. We don't manipulate game outcomes, and any claim suggesting otherwise would be inaccurate. Where a genuine technical malfunction affects a game round, that round may be voided in accordance with the relevant game provider's own rules.
10. Prohibited conduct and fraudulent activity
You must not engage in conduct that compromises the integrity of our platform, other players, or payment systems. We take this section seriously, and breaches are investigated thoroughly.
Prohibited conduct includes, without limitation:
- Creating multiple accounts or false identities
- Using unauthorised software, bots, or exploits to gain an advantage
- Collusion with other players during live or table games
- Chargeback fraud or disputing legitimate transactions with payment providers
- Using our services to launder funds obtained through criminal activity
- Attempting to circumvent self-exclusion or account restrictions
Where we identify fraudulent or prohibited activity, we reserve the right to suspend the account immediately, withhold funds pending investigation, void winnings linked to the conduct, and report matters to relevant authorities where required. Accounts closed under this section will not be reopened, and affected players have no automatic right to reimbursement of forfeited funds.
11. Responsible gambling and self-exclusion
Gambling should remain an enjoyable activity, and we provide tools to help you stay in control of your play. This includes deposit limits, time-out periods, and full self-exclusion options accessible from your account settings.
Self-exclusion requests are actioned promptly and cannot be reversed before the selected period has elapsed, even if you contact us requesting early reinstatement. We encourage players who feel their gambling is becoming problematic to make use of these tools or to seek independent support. Age verification checks also help ensure our services remain restricted to adults only.
12. Complaints and dispute resolution
If you're unhappy with any aspect of our service, we ask that you raise the matter with our support team in the first instance. Most issues are resolved directly through this channel.
Where a complaint can't be resolved internally within a reasonable timeframe, you may be entitled to refer the matter to an independent dispute resolution body as required under our licensing framework. We'll provide details of the applicable body upon request once internal processes have been exhausted. Formal complaints should be submitted in writing, with relevant account and transaction details included.
13. Intellectual property rights
All content on our platform, including graphics, software, logos, and game design, is protected by intellectual property law. This content belongs to us or our licensed partners.
You're granted a limited, non-transferable right to use our platform for personal, non-commercial gambling purposes only. Copying, distributing, reverse-engineering, or otherwise exploiting our content without written permission is prohibited and may result in legal action alongside account termination.
14. Anti-money laundering policy
We operate a strict anti-money laundering policy in line with international standards and our licensing obligations. This isn't a formality, it's a core part of how we protect our platform from misuse.
Our AML procedures include ongoing monitoring of deposit and withdrawal patterns, source of funds checks where transaction values or behaviour warrant them, and enhanced due diligence for accounts flagged as higher risk. We're required to report suspicious activity to the relevant financial authorities, and we may do so without notifying the account holder, where legally permitted. Failure to cooperate with AML requests, including providing requested documentation, will result in account suspension until the matter is resolved.
These checks exist to protect legitimate players as much as they protect us, and they're applied consistently regardless of account history or deposit size.
15. Voluntary account closure
You may request closure of your account at any time by contacting our support team directly. We'll confirm closure once any pending transactions or verification matters have been settled.
Any remaining balance will be returned using the same method applied to withdrawal requests generally, subject to standard verification checks. Closed accounts cannot be reopened under the same identity, and reregistration attempts using different details will be treated as a breach of these terms.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our operating license, and disputes are handled accordingly. Where local consumer protection law in your country of residence grants additional rights, those rights remain unaffected.
Any legal proceedings arising from your use of our platform should first go through the complaints process described in Section 12. This approach allows most disputes to be resolved without the need for formal legal action, saving time for both parties involved.
Responsible Gambling Notice
Our services are intended for adults aged 18 and over only. Gambling should always be approached as entertainment, not as a way to make money, and we encourage players to set limits that suit their personal circumstances.
If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Help is also available at any time directly through your account settings, where deposit limits, time-outs, and self-exclusion tools can be activated whenever you need them.